- RETURN POLICY
- WEAR DATE
- DELIVERY TIME
- SHIPPING NON-STOCK ITEMS
- SHIPPING CHARGES
- TAX POLICY
- ONLINE PRICES VS IN STORE PRICES
- BEST PRICE GUARANTEE
- PROM CUSTOMER POLICY
- HOW TO MEASURE
All orders must be paid in full at the time of order
All orders are non-refundable and cancellations are not allowed.
When your order has been placed with SUGARPLUM, we will not charge your credit card until we are positive that we can get the dress to you for the wear date given to us with the order. Once this is assessed, you will receive a confirmation of your order with the delivery date by email or phone.
SUGARPLUM guarantees on-time arrival of all orders according to the delivery dates which are given to our customer.
Tax is not included in the cost of any item. For residents of NEW YORK there will be tax added to the cost of the item(s) ordered.
Shipping and handling charges are *Free Ground Shipping in the Continental USA. When we inform you about the delivery date you can email us to upgrade to 3rd, 2nd or next day air for a fee.
SUGARPLUM will not be held responsible for any damages made to garment after customer has received item. ex. broken zippers, beads falling off due to excessive handling, dry cleaning errors, etc.
WHAT IS YOUR RETURN POLICY?
Our only guarantee that no one has ever previously received or worn the garment you have chosen is to accept a NO RETURN-ALL SALES FINAL policy, both online and in our retail store.
Our shipping department will inspect all garments thoroughly again before shipping so if there appears to be a damage you should contact us within 24 hours of receipt.
Cancelling an Order: You will not be able to cancel your order if we have already shipped the item or special ordered it for you.
The wear date field during checkout is where the customer should indicate the last day they are willing to receive their order. If we cannot deliver by this date, we will send you an email letting you know that the order had to be canceled. Know that all orders shipped standard shipping take from 3-5 days within the continental USA. If you need your dress sooner than that you must request expedited shipping during checkout.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE AFTER I PURCHASE IT?
All (in-stock items) will ship either the same day, or next business day via UPS Service.
All (not in-stock items) will be immediately ordered from the manufacturer. Your order would be processed and shipping information will be sent to you via email. The total time you could expect to receive your order would be 7-10 business days.
WHAT IF THE ITEM I ORDERED IS NOT IN STOCK?
If the item you order isn't in our store stock, we will contact the manufacturer directy in an attempt to special order the item. If the item is in stock at the manufacturer and we can assure ourselves we can deliver it to you by your wear date we will proceed with the order. If the item is in production at the manufacturer and we can guarantee the item to arrive by your wear date information, we will proceed with the order. In instances where the item is not available we will promptly contact you and offer you an immediate refund, either via email or telephone.
DIRECT ALL QUESTIONS TO :
1-800-887-PLUM or LSugarplum@aol.com
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Mastercard, Visa, American Express, Discover, PayPal and Money Orders
WHAT IS THE TAX POLICY?
There is NO TAX ADDED on anything shipped outside of New York State. In New York State, 8.625% Tax will be added.
HOW MUCH IS SHIPPING?
We offer *FREE GROUND SHIPPING in the Continental United States fo regular size shipments.
Oversized full ballgowns will incur a $5 extra handling fee.
*Ground to Alaska & Hawaii: $35*
*2nd Day Air: $28*
*Next day Air: $49*
*For first item, $10 for each additional item
*Garments that are full ballgowns will incur a $5 extra handling fee.
We currently only serve the United States area.
WHY ARE YOUR PRICES LOWER ONLINE THAN IN YOUR RETAIL STORE?
Due to the high costs of customer service and tremendous In-Stock selection that Sugarplum offers in our brick and mortar location, we are unable to offer our online prices.
All our in store inventory has Sugarplum labels only and there are no visible, discernible sizes marked in the garment. Our fabulous sales associates make sure that you have been fitted properly for the perfect garment for your occcasion.
Therefore, our in store location offers no style and size information to take back to the internet (either sugarplumonline, or any other website).
Since you have done all the shopping online and have needed very little assistance from us, the cost is considerably less to do business. Sugarplumonline internet business is handled in a separate manner than our retail shop, by a separate division.
OCCASIONALLY, DUE TO HUMAN ERROR, INCORRECT PRICES ARE LISTED. SUGARPLUM RESERVES THE RIGHT TO MAKE CORRECTIONS BEFORE PROCESSING ANY ORDER. WE WILL NOT BE HELD RESPONSIBLE FOR PRICING ERRORS. THANK YOU
NOTICE TO OUR PROM CUSTOMERS:
SUGARPLUM'S POLICY IS AS FOLLOWS:
BECAUSE OUR GOWNS ARE FINAL SALE AND WE DO NOT HOLD MERCHANDISE, SUGARPLUM REQUIRES ALL PROM CUSTOMERS BE ACCOMPANIED BY A PARENT OR GUARDIAN, WHOM WE DEARLY DEPEND UPON TO HELP MAKE SUCH AN IMPORTANT DECISION!
WE WILL NOT INTERFERE WITH FAMILY DECISIONS & FINAL SALES WITH STUDENTS!
BEST PRICE GUARANTEE:
SUGARPLUM will honor the best price you can find on any garment we offer by any maufacturer that we represent on the internet if you provide us with a proper link to find this garment. This garment must be sold by an authorized dealer and must not be on sale. This price match will only apply to a purchase made online as a special order, not in our retail store. Best Price Guarantee Does NOT apply to IN-STOCK Merchandise. Our gift certificate will be not apply to a price match.
Email : LSugarplum@aol.com or
HOW DO I KNOW MY SIZE?
Most manufacturers sizing run very small, remember you are buying a proper fit, not a number!
If you find your measurements are border line, it is always safest to go to the bigger size. Dresses can always be made smaller and rarely can they be released properly! We will post most manufacturers size charts with each item. We suggest that you use our measuring techniques. However, due to the costliness of these garments and you feel uncertain as to which size to choose, please call us toll free or email us and a customer service representative will be happy to assist you with your size selection.
HOW TO MEASURE:
Use a tailors tapemeasure.
Take your measurements over your undergarments that you will be wearing.
SNUG but NOT TIGHT, MEASURE and RECORD:
1. BUST: Measure across fullest part of bust
2. WAIST: Measure at natural waist
3. HIPS: Measure around FULLEST part of hips,
approx. where thigh bends
Still need help?..Due to the costliness of our garments, if you feel uncertain as to which size to choose, we're happy to assist you. Call us toll free or email us to help you with your size selection.
EUROPEAN ALTERATION DEPARTMENT
WE HAVE A FABULOUS ALTERATION DEPARTMENT IN A SEPERATE SHOP ADJACENT TO OUR BUILDING! YOU WILL HAVE AN ATTENTIVE PRIVATE FITTING. OUR FIVE PERSON STAFF OF EUROPEAN SEAMSTRESSES WILL MAKE SURE THAT WHEN YOU LEAVE SUGARPLUM YOUR OUTFIT WILL HAVE A PERFECT FIT!
MANY OUT OF TOWN SHOPPERS MAKE A SPECIAL TRIP TO SUGARPLUM JUST FOR THIS SERVICE ALONE!
CALL US TO BOOK YOUR FITTING:
THERE IS A CHARGE FOR ALTERATIONS.
Accepting these terms and conditions has the effect of a binding legal contract. It is similar to signing a credit card receipt when making a purchase at a traditional store.